Advancing Supervisory Skills: Improving Emotional Intelligence for Workplace Conflict Resolution

3.0 CREDIT HOURS

Fulfills Maryland Social Work Supervisor 3 Hour Renewal Requirement

Course Overview:

Effective supervision requires more than just technical expertise—it demands strong emotional intelligence and the ability to navigate complex interpersonal dynamics. This three-hour refresher training is designed for both new and experienced supervisors, offering practical strategies to strengthen emotional intelligence and improve workplace conflict resolution skills.

Participants will explore the critical role of supervisors as gatekeepers of the profession, reviewing key ethical principles and supervisory best practices. Through interactive discussions and role-play exercises, attendees will gain hands-on experience in self-reflection, self-regulation, and tactical approaches for managing difficult conversations. By the end of this training, participants will have developed a personalized action plan to enhance at least one domain of emotional intelligence, leading to improved communication, reduced workplace tension, and more effective conflict resolution.

This training also meets 3.0 hours of supervision-specific continuing education requirements for professionals seeking to fulfill renewal requirements in states that mandate ongoing training for approved supervisors.

Presenter:

Dr. Pam Love is the owner of DP Love Enterprises LLC, a Maryland based company that offers personal & professional development training, leadership consulting, board development and coaching. In addition to studying training as part of her dissertation, she has facilitated training nationally. Pam has been an administrator of a research department and has held numerous other leadership positions. In addition to working with senior leaders and managers, Pam has worked with returning citizens and women with a sexual trauma history. Pam has taught social work, psychology and family studies courses for a number of universities in Maryland and taught in the virtual MSW program for the University of Southern California. Pam earned her MBA from Morgan State University, an MSW and PhD from the University of Maryland SSW, and a B.S. in Psychology from Coppin State College.

Sept 19, 2025: 12:45pm-4pm ET | Supervision Refresher Training | 3 CE Hours

$69.00

Date: Fri, Sept 19, 2025 - Afternoon Session

Time: 12:45pm-4:00pm Eastern Time

Delivery Format: Live Online Interactive Training on Zoom

Target Audience: Social Workers, Licensed Professional Counselors, Psychologists, Addictions Counselors, other mental health professionals

Content Level: Intermediate
$69 Standard Registration

DISCOUNTS:

Full Day Discount: Save $10 on the full day when you register for the morning AND afternoon session. Discount applied automatically when both courses are added to your cart.

Group Discount: $59 per person for Groups of 3+ REGISTER YOUR GROUP HERE
3.0 CREDIT HOURS

Social Workers:

ASWB ACE 3.0 CE Credits

Maryland Social Work 3.0 Category I Supervision CE Credits

DC Board of Social Work 3.0 Credits

Professional Counselors:

NBCC ACEP 3.0 Credit Hours

Elevate Continuing Education, #1816, formerly Maryland CEU Institute is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/04/2023-05/04/2026. Social workers completing this course receive 3.0 general continuing education credits.

Visit the CE Approvals page for all CE accreditation information and more about which states/boards accept the CEs we offer.
After attending this training, participants will be able to...

Identify foundational principles that underscore the supervisory role, particularly as gatekeepers of the profession.

Implement self-reflection and self-regulation methods for having difficult conversations when an employee's behavior or lack thereof has a detrimental impact on the workplace environment and interpersonal dynamics.

Reflect and discuss challenges and successes of practicing tactical approaches in role-play exercises.

Review and develop a plan for augmenting at least one domain of emotional intelligence to better handle workplace challenges with reduced stress, minimized emotional responses, and diminished risk of adverse outcomes.
Note: All course times below are Eastern Time (ET)

12:30-12:45pm ET: Zoom Doors Open and Welcome

12:45pm-12:50pm: Announcements, Attendance Sign-In Poll and Presenter Introduction

12:50pm – 2:20pm       Workshop overview

Review workshop objectives

Review foundational principles related to supervisors as gatekeepers to the profession

Review role, function, and purpose of supervision

Discuss key ethical principles and regulations related to the supervisor’s role as gatekeeper

Review the domains of emotional intelligence and why it is important for conflict resolution

Identify tactical approaches for dealing with conflict in the workplace

2:20pm – 2:30pm         10 Minute Break

2:30pm – 3:50pm         Conflict Resolution

Group exercise: having difficult conversations

Discuss self-reflection and self-regulation methods used

Develop a plan for improving emotional intelligence and having difficult conversations

3:55pm-4:00pm: Questions and Course Summary

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Formerly Maryland CEU Institute

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Sept 19, 2025: 12:45pm-4pm ET | Supervision Refresher Training | 3 CE Hours

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CE Credit Hours

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